Comments on: Last Minute Cancellation at Chic Apartments in Miami

By: nitin

nitin — Mon, 02 Jan 2017 14:42:50 +0000

add my story as well in the list which is getting longer and longer everyday

Host cancelled my booking done 5months in advance saying he does not taking booking through Airbnb. As it was the peak holiday season and invested heavily in other tickets, had no option but to find alternate booking which set me back by more than $1000 for a weeks stay.
Hosts have created a trend to cancel in lure if higher money on peak season and #airdoesntcare

By: Princess

Princess — Wed, 23 Nov 2016 11:35:31 +0000

In reply to Chris. ..dayuuumm chris, you write nothing but negative stuff on everyone's messages. However, thanks to South Park, I know what a troll is :)

By: Michael Done

Michael Done — Sun, 20 Nov 2016 05:17:32 +0000

It is apparent Kate Did is an employee or affiliate of AirBNB. If that is the case, it is particularly dishonest of AirBNB to hire an employee to perform “damage control” when they are so obviously in the wrong.

AirBNB can easily prevent this by inserting a provision regarding listings on multiple sites. Again – eBay. They had a lot of these problems in their early days and if they handled customer relations like this, they would not exist now.

If there were 2 or 3 of these stories, I’d be skeptical. But there are hundreds – guest and host. Kate – call in sick next week, book some interviews, and find an employer that treats its customers well. If they treat their customers this poorly, I can only imagine how they treat employees.

By: Chris

Chris — Sun, 20 Nov 2016 03:49:13 +0000

Oh come on and grow up. There have been problems with the calendar system and instant booking so please dont talk badly about this host as he may not be responsible.

But he is penalised and can’t re-book other guests but ABB can’t magically create new houses if there are none and this wasn’t done in purpose. Is it a shitty situation for you – of course but shit happens but don’t wine so pathetically about it. Its not like its everybody on Airbnb who cancels last minute nor is it the companys fault. In the future pls book a hotel Hannah!

By: Kate Did

Kate Did — Fri, 18 Nov 2016 19:37:27 +0000

A host can not cancel a reservation without being penalized. One of the penalties is a blocked calendar.
If the host has the listing on other sites, there is nothing that Airbnb can do as far as preventing the host from booking with someone else.
A Case Manager should have offered you rebooking assistance.