Comments on: Incompetent Response to a Question on Transaction https://www.airbnbhell.com/incompetent-response-question-transaction/ Uncensored Airbnb Stories from Hosts & Guests Fri, 11 Aug 2017 09:49:39 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Thomas https://www.airbnbhell.com/incompetent-response-question-transaction/comment-page-1/#comment-18439 Fri, 11 Aug 2017 09:49:39 +0000 http://www.airbnbhell.com/incompetent-response-to-a-question-on-transaction-irregularity/#comment-18439 screenshot of your credit card billing (not on Airbnb, it won’t be shown on Airbnb most likely)

]]> By: Thomas https://www.airbnbhell.com/incompetent-response-question-transaction/comment-page-1/#comment-18438 Fri, 11 Aug 2017 09:44:56 +0000 http://www.airbnbhell.com/incompetent-response-to-a-question-on-transaction-irregularity/#comment-18438 well yes there are different teams handling requests and calls, most of the time you will get to a non-trip agent (an agent that handles requests associated with technical support or general questions), they will escalate your request to the appropriate team after verifying the issue (most of the times there is no issue and the caller just forgot about reservation XYZ)

take a screenshot of the unauthorized charge and send it to the agent, they will escalate it to the Trust and Safety team and they will assist you with this issue… it can be possible you need to wait some days until you got a response

]]> By: Paul https://www.airbnbhell.com/incompetent-response-question-transaction/comment-page-1/#comment-18436 Fri, 11 Aug 2017 06:59:12 +0000 http://www.airbnbhell.com/incompetent-response-to-a-question-on-transaction-irregularity/#comment-18436 My advice: get your credit card company involved to have your money back fast. Airbnb will make you go round in loopholes over and over again…….

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