By way of update, it took five days and as many phone calls, but my password was finally reset this morning and I recovered my account. The trip that had been booked while I was hacked was not actually canceled and is still on my account, but they refunded the charges. Hopefully it doesn’t impact my guest rating.

Also, I had a message from “me” to the host, and a reply from the host, that both had terrible spelling. Looks like somebody is hacking guest and host accounts, booking trips and not showing up, and paying themselves the money. I explained this to customer service and suggested they relay it to the Trust & Safety team, though who knows if it will actually happen.