Comments on: How Can an Airbnb Host Control Mother Nature?

By: Jessica Berkel

Jessica Berkel — Tue, 07 Jan 2020 11:47:36 +0000

Nobody is saying some of these stories aren’t true. As a host myself I got duped by a man who departed without paying for his rental car. I took the loss because of the very horror stories of trying to complain to the platform. But when a story does not make sense I will point it out.
I have a long term guest at the moment who complained of low water pressure in the two sinks a few days ago. I rushed right over to check it and called the repair man right away.
That’s what you do when you get a complaint. You don’t wait until they check out.

By: Caroline Anderson

Caroline Anderson — Mon, 06 Jan 2020 08:29:28 +0000

There are scammers out there, without a doubt. And Airbnb don’t care. It’s a large faceless organisation with thousands of staff dealing with thousands of problems. And they have a broad cross-section of staff – some good, some not so.
I suggest chocking it up to experience and moving on, on other platforms. It’s easy to say and I know how angry I feel when getting scammed and are frustrated with (other) booking sites.
Review your guests so others know, and so guests that deserve a bad wrap, get one.

By: Geoffrey

Geoffrey — Fri, 06 Dec 2019 23:16:32 +0000

In reply to Deb.

But Jessica is asking why DIDN’T someone go into the accommodation before check-out? You had, after all, received reports from your security system that several things were not right. You therefore had the right of entry due to the security warnings behind you if the guest did not respond to your knocking at the door. I would have gone round and had a look and see at the router when they first complained. It would not be the first time a bad workman blames his tools.

Why would you need a repairman for the router if you knew the power was out in its neighbourhood because of a storm?

You say “in the meantime (viz whilst there is a power outrage), the security system which also controls the furnace and door adjacent kept sending me messages…” How is that possible? Does it have its own, independent power supply such as a generator or battery back-up?

By: Deb

Deb — Fri, 06 Dec 2019 03:24:11 +0000

In reply to Jessica. You people are cruel. Nobody went in until checkout..

By: Deb

Deb — Fri, 06 Dec 2019 03:21:24 +0000

In reply to Jessica. . You people are cruel.

By: Jessica

Jessica — Thu, 05 Dec 2019 23:40:28 +0000

Its possible it has to do with grammar. But I am a single parent and a host. I get much needed supplemental income from my little unit on my little island. So if you are going to scandalize a business that many benefit from, your story should be precise and make sense.
I fear for my unit based on the horror stories I read on here. I also only use AirBnb when I travel and my fingers are crossed that I dont get scammed one day based on these stories.
I am not only defending them as I know shit happens. But I stand by my comment. Why did they not go to the unit while the people were there?
The story has holes in it.

By: Howard Luken

Howard Luken — Thu, 05 Dec 2019 13:54:18 +0000

In reply to Jessica. I'm of the opinion that anyone that goes online and defends corporations like Airbnb, Uber, Lyft, or any number of other soulless business boy scams that harm the very people who make it possible are nothing but shields for those companies. You probably spend your days sitting in a cubicle doing searches with the computer and responding to anything Anyone says about such corporations. It's a known fact that these companies employ thousands to do this very thing. YouTube and the Google Monsters are Pros at spreading disinformation and divisiveness. Anyone who criticizes such Twisted corporations and their policies can usually be counted on to be honest otherwise there's no reason to waste one's time doing such things. It's usually simply a person's grammar or wording that might be confusing to some.

By: Jessica

Jessica — Thu, 05 Dec 2019 10:04:06 +0000

In reply to Joseph. Yes but the OP is telling a strange story. How can 3700 people be without electricity and those 2 units not? They didnt notice? And then getting messages from a security system which had to have been happening while the guests were there. Why no action until after they left? Why no contact to ask about the thermostat? Sorry but that story is confusing.

By: Geoffrey

Geoffrey — Thu, 05 Dec 2019 06:38:15 +0000

It is break and enter. It is theft. File a police report.

By: Joseph

Joseph — Thu, 05 Dec 2019 01:47:43 +0000

I totally agree with the Howard’s reply. After 5 years with 6 properties a 4.7 star rating and 250 reviews I got kicked of the platform on accusations from 1 guest in having cameras and unanouced entry. False accusations, but Airbnb doesn’t care. It’s all about avoiding negative publicity with a plan to go public.