After a few rentals I began to wonder who worked for who. I felt like I was working for Airbnb.

I hate Airbnb.

To start with she sent a message at 3am inquiring about the room, then another message at 7am (about the time I woke up) asking if I had processed her ID verification (um… what?) she then wants to check in before 11am (our normal CHECK OUT time) which because the room was empty I decided to allow.

When she arrived she first complained that the room was cold (the heater had not had time to bring the room up to temperature), then she complained the bath was dirty (it’s an old cast iron tub, the porcelain is thin in places) then complained the room was still cold so I brought in another heater for her.
After this I didn’t hear from her until 6pm when she informed me that the room was too cold and she was checking out (the room was warmer than the rest of the house at the time and the house wasn’t cold), she told me she would cancel and I didn’t think anything of it.

The next day I received a call from Airbnb telling me that she was demanding a full refund, I told them my side of the story but decided not to fight as I would rather be rid of the entitled idiot.

So, all up this woman had the use of the room, our house, our wifi and used my phone a few times for about 9 hours, didn’t pay a cent for it, and made it so we were unable to rent the room to anyone else!
The room is not perfect, put the price is fair for what it is and that’s reflected in the fact that it has a five star average rating. I’m definitely going to ask Airbnb to block this woman from contacting or booking with us in future as I don’t need “guests” like her!