Hosts: do not depend 100% on Airbnb. Diversify to other platforms. Airbnb will give you 80% of your short term visitors, but read the reviews and believe them.
Guests have the power to shut you down. They can say whatever they like and Airbnb will shut you down if it’s their word against yours. All guests have to do is say: “my host said something sexual”; “I was harassed”; “there is a camera”, and you are gone.
Accept a cash payment because the guest has a card that Airbnb won’t accept? You are gone. That’s right, permanently and forever shut down for both hosting and travel.
Anyone associated with your listings? Gone. It can be a real complaint or it could be fake. It doesn’t matter; Airbnb takes no chances and takes the guest’s side.
What to do? Get a channel manager — a platform that organizes your reservations coming from different sources — and sign up with booking.com, expedia.com, VRBO, and misterbandb.com. A channel manager will make sure you don’t overbook any room. Then if any of these suspends you, you are not out of luck.
Hosts: be smart. Diversify. Get multiple Airbnb accounts if you can. Do not take a chance your entire operation is in the hands of a high school dropout who has the power to destroy your life. Airbnb should treat its hosts better. Maybe a warning first? But to permanently and forever ban someone over a first time false complaint?