Comments on: Hosts Beware: The Host Guarantee is a Crock

By: Ludovic Fontaine

Ludovic Fontaine — Fri, 26 Oct 2018 08:59:57 +0000

In reply to Jim.

Pat, It is forbidden by Airbnb.
They want to keep control on money.
They will close you account if they know that you ask a deposit outside of their system.
What would you do if the guest refuse to give a deposit directly to you? Canceling? And you will be punished.

Airbnb respects its conditions as it pleases.
This is not a partnership, hosts are employee with no protection and false promises.

By: Jim

Jim — Tue, 23 Oct 2018 23:27:11 +0000

I am going through an issue now after a guest put a 7 inch hole in my bathtub. I build my house in Vermont about 5 years ago so everything is relatively new. My quote from a contractor is $3500 to replace the tub and Airbnb is questioning why it would be so much to replace a simple tub. Really? Sheet rock, painting, tile, plumbing, materials, etc. Doesn’t seem unreasonable to me. I agree with the time delays too. You cannot use a tub with a hole and I can’t have people renting as a result. I am still waiting for about a month now and getting so frustrated. They won’t even give me the security deposit that I require. I bare all the risk and they manage all the money. Seems a bit one sided. Certainly not a partnership. I am thinking of requiring a separate fee in place of a security deposit and then I would have the control to return it. Has anyone taken that approach? I would like to hear how that has worked.

By: Pat Vaughn

Pat Vaughn — Fri, 19 Oct 2018 05:36:42 +0000

How in the fuck is AIRBNB still in business?? This company is worse than the mob !! How come governing cities realize that AIRBNB is like BACKPAGE?? This is a payment proccesing center with FANCY window dressing…..

By: jammen

jammen — Sun, 14 Oct 2018 16:33:54 +0000

I had two meth addicts trash my apt and spray foam a wall ( must of been tweeking pretty bad).
I uploaded pictures of the damaged wall, spray foam can, and an estimated $75 repair cost. I then uploaded a mug shot and booking info of the woman guest who had been arrested just 15 days earlier for “poss of control substance”.
After a month of being told that they were working on a resolution Airbnb emailed me a two line response that my case was closed and no further communication would be possible. They offered no explanation as to why.
I then called their customer service dept to notify them that they woman who had booked the apt had changed her account information; Her first name went from Misty to Kayleigh and her picture was now a different woman.
Customer service then informed me that this was totally acceptable as a guest is allowed to change their name and picture.

By: Vic

Vic — Sat, 29 Sep 2018 19:52:20 +0000

Had a $1943.00 claim they offered $39.00 got nothing from them. Better yet the guest threatened us left a bad review and airbnb always has it as the 3rd comment? Perhaps its punishment? We don’t get as many bookings thank god for HomeAway and booking.com .Oddly I mentioned they are losing money because of it.They just don’t care.I just don’t under stand.