Comments on: Host in Tallahassee Needs to Grow Up and Accept Hurricane

By: The Cosmic Avenger

The Cosmic Avenger — Sat, 16 Sep 2017 15:16:05 +0000

The two things I’m learning from these stories are 1) never book AirBnB, and 2) if somehow I do, NEVER cancel a reservation myself unless I’m willing to eat the cost. Show up anyway, or if you can’t, don’t show and tell AirBnB that the host did not give you adequate instructions/directions/confirmation. Because if you cancel, they WILL put it all on you.

By: Dave Garman

Dave Garman — Thu, 14 Sep 2017 00:34:47 +0000

Keep fighting Ms. Clements! It’s horrific behavior hiding behind a policy that the host creates and then ignores the actual Airbnb policy for extenuating circumstances. Follow the instructions on this site for resolution. So sorry for your plight. I truly hope they do the honorable thing for you and your family.

By: Ingrid Clements

Ingrid Clements — Wed, 13 Sep 2017 21:17:25 +0000

I am also chasing a full refund due to Hurricane Irma – had booked a place on Kiawah Island for a wedding – travelling from Australia – the Island facilities were shut down until 18/9 and the wedding was cancelled on the 8/9 as all guests were travelling from far away – Charleston was under water and flights were cancelled – the cancellation was out of our control and under extenuating circumstances policy we are due a full refund – the host Matt is ducking and weaving and now tells me I’m being annoying to keep messaging him – has turned me off air B and B totally – shouldn’t be this hard – they are happy to take your money quickly but loathe to honour policy – all other hotels and services we booked have honoured refunds straight away once Irma was confirmed.