Comments on: Host Switched Addresses: No Refund Given

By: Holly Mayeux

Holly Mayeux — Thu, 23 Jun 2016 01:32:42 +0000

I don’t understand why Airbnb customers have to go through hoops in hopes they will be treated fairly after a clear and intentional fraud or bait and switch? A call to your credit card company would seemingly be a swift and easy solution unless I am missing something? If enough people do chargebacks against Airbnb, their merchant accounts become a potential liability…

So disheartening to see how people are being treated by this company… especially while they are trying to make lasting memories (good ones!) in their lives :((((

By: Video Workinggirl

Video Workinggirl — Sun, 05 Jun 2016 17:06:32 +0000

AirBNB is dangerous and should be shut down. If you would not knock on a stranger’s door and ask them to spend the night, then you should not use AirBNB.

By: M&B

M&B — Fri, 20 May 2016 17:18:02 +0000

Thankfully, after posting our story here and sharing it on social media, @AirBnBHelp got in touch with us via Twitter. After a little messaging back and forth, they told us, that they had updated our case manager and that he would get back to us. Not long after, he wrote us that they had reverted their decision and thus would refund all our money. A couple of days later the money were back in our account. Finally, some swift action! 🙂

We hope that this encourages others to use this site for posting their AirBnB nightmares and sharing them on Facebook, Twitter, etc. Apparently, with AirBnB this is an effective measure and, we believe, will help pressure AirBnB to adopt more fair terms and better customer service.

Best wishes,
M&B