Comments on: Host Cancelled my Long-Term Booking in Sri Lanka

By: David Aaron

David Aaron — Thu, 16 Mar 2017 15:18:21 +0000

My sincerest apology. All you Jens and Jan’s look the same.

By: David Aaron

David Aaron — Thu, 16 Mar 2017 00:29:28 +0000

Great outcome. Jan?

By: jan

jan — Thu, 16 Mar 2017 00:08:45 +0000

Ah Geez David Aaron – can you PLEASE grow up. I’m not even involved in this feed and here you are whining about me again. WHAT exactly is your problem? Never mind – don’t bother answering that – as I am done having any type of conversation with you and any and all negative remarks that you continue to spew out about me WILL be ignored. Good luck in life my friend.

By: Turner Wright

Turner Wright — Wed, 15 Mar 2017 13:57:10 +0000

In reply to Sharon Muench. Please let us know if you'd like it deleted, Sharon.

By: David Aaron

David Aaron — Wed, 15 Mar 2017 09:26:59 +0000

Glad to hear Airbnb is looking into it. I hope it gets sorted. Im also glad to see Jan’s credibility once again get smashed.

By: Sharon Muench

Sharon Muench — Wed, 15 Mar 2017 07:28:59 +0000

Oh dear. I have layers of egg on my face. It was all a misundesrtanding! I have now found out that the booking was made through my daughter’s account, as she was staying with me at the time and I had not noticed she was logged in to airbnb. The booking has not been deleted. No wonder the host was so confused! I have apologised to him and hopefully all will be well now. The good thing is that I can now confirm that airbnb DO help. They replied to my Tweet very promptly, and asked me to DM them through @airbnbHelp. I did so and they were immediately on the case, and helped solve it. So kudos to them, and hopefully that link can help pthers.
Not sure if the above post should be deleted; I think it should, but you should add that contact possibility to your home page, Thanks a lot! And actually airbnb hell did help because of someone who replied to your tween who suggested I might have accidentally uswed a second account.

By: Sharon Muench

Sharon Muench — Tue, 14 Mar 2017 14:56:20 +0000

Thanks. In the meantime I was able to contact bnb help through twitter — they responded right away and are looking into it. It’s just weird that the entire booking has vanished from my account; I don’t even have the reservaqtion number! But I do have the long list of messages he sent me. He is now claiming he has not cancelled. Yet there is no longer a reservation, and the place is open for further bookings. I also have the credit card debit on the day of the booking.

By: Jen

Jen — Tue, 14 Mar 2017 13:55:41 +0000

Airbnb isn’t in the hospitality business or any business other than making money at everyone else’s expense. You can try googling their number but last time I used that horrible site and needed to contact them I was only able to do it because I had a reservation number I could enter into their automated system.

Move and look for a place another way. Airbnb gives zero darns about you.