https://www.airbnbhell.com/host-cancelled-customer-service-stalls-giving-refund/ Uncensored Airbnb Stories from Hosts & Guests Tue, 04 Apr 2017 20:59:51 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/host-cancelled-customer-service-stalls-giving-refund/comment-page-1/#comment-16321 Tue, 04 Apr 2017 20:59:51 +0000 http://www.airbnbhell.com/host-cancelled-horrible-customer-service-in-getting-a-refund/#comment-16321 I agree, VRBO and HomeAway are much better portals. We have a somewhat similar situation with airbnb now. We had a guest cancel on THE day they were to arrive during a high income period for us (Dec.30-Jan2). airbnb had collected the reservation funds, approx $1800. Once the guest cancelled we agreed to refund the money and airbnb refunded the guest directly. We never saw a dime, which as it should be.
However, in 2017, we’ve had new guests who have paid through airbnb, yet airbnb has reduced our deposits by the $1800, the $1800 we never got in the first place. I call this ‘double dipping’ or outright stealing. We’ve gotten the same response, “escalated” and haven not heard back. We are looking into small claims if we don’t receive those funds shortly.

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