Comments on: Host Account Hacked and NO Help from Airbnb

By: Shar

Shar — Fri, 23 Dec 2016 18:24:05 +0000

Mine has been hacked also. I cant even login to use their “contact” form. I called Airbnb on Dec 12th. Someone in China booked several days and changed my password, acct name, photo, credit card and booked a trip then it was cancelled. Airbnb rep Alanis on the phone said mine was marked urgent, So far NO CONTACT whatsoever from Airbnb, today I get an email saying once again my acct is changed, name is changed and its someone in India. Im back on the phone with Sheena at airbnb who makes another ticket, cant help me out with anything other then she will mark it urgent. And of course my credit card number doesnt match now whats on the acct(I told her thats because someone else changed it!) I asked her how long till I hear from someone, she doesnt know? So this is comforting? People put their credit card info in this site and cant get prompt real service, just phone operators, and nobody follows up? I have booked several trips in the past so this is disturbing, I cant get into my own acct now and nobody can help me. I cant even change my password (which Ive already done once before)

By: Ja

Ja — Fri, 18 Nov 2016 15:27:59 +0000

My account has been hacked. Today is 11-18-16. Someone booked “my place” in Singapore. I live in the United States and do not have any places listed. I am trying to find a way to contact Airbnb – I can’t find an email address or a phone number. The Payout Method shows an email that is not mine. I can’t change it at all. I am horrified.

By: Trish

Trish — Thu, 13 Oct 2016 11:15:18 +0000

My account was hacked a month ago. I’ve contacted airbnb several times regarding this matter but all they say it has been noted and sent to the investigation dept. No-one has contacted me about the matter and zero support or re-assurance offered. An arriving guest was sent an email by airbnb and advised to not have any contact with me, the host, or to go anywhere near my property. Thankfully, my guest had found my number on the internet and contacted me and was reassured I was not the enemy. My guests had a great stay at my accommodation and paid me directly. So, not only have I received NO support from airbnb but my guests were told to stay well clear of ME!!! Very disappointing!!!

By: Melissa DeVol

Melissa DeVol — Fri, 16 Sep 2016 14:39:14 +0000

I have been hacked!
Getting lots of texts and emails for apartments.
I dont have any apartments and I never was a host.
The hackers have someway of knowing my reset password.
I have asked Airbnb to delete and destroy my account in fool and they keep saying “everything looks fine, just update your password”. This type of response makes me believe that Airbnb is supporting these scams!!!!!
Airbnb needs to do more!
-Melissa

By: Eva

Eva — Mon, 01 Aug 2016 22:01:25 +0000

I also am having problems getting my money from air bnb
Funds were transferred to an account in Singapore without my knowing!!!!
I have called about 20 times,with no help from them!!!

Does anyone have info on who to call in regards to thiis
Please HELP

By: Elisa

Elisa — Fri, 29 Jul 2016 22:27:48 +0000

My account was hacked and the hacker changed my email. I assume the hacker took over my account. Now I can’t log into the website. Does anyone have the phone number of airbnb? I replied a message to account.changes@airbnb.com to let them know that I did not change of my email. However, I did not hear anything back. I prefer to call to make sure airbnb indeed knows about my problem. I also got emails indicating there were transactions of $7000 happening using my name. The credit card did not seem to be mine though…

By: Janet

Janet — Wed, 08 Jun 2016 21:58:56 +0000

hi
I just found out my account was hacked, and airbnb was very helpful…. in the end.
My account was taken over by hackers and later adequately locked by airbnb.

I called airbnb direct and the first contact and advice was stupid: reset your password!
Than emailed several times, nothing. I called again and was lucky (?) he knew what was going on and he was very patient. I was happy that I was heard at last by airbnb. They will arrange for me my account will be working again.

I had called the bank and they were very helpful with information on credit card and when to worry about illegitimate use via internet.

Also account.security @ airbnb.com mail can help.

By: Zandi

Zandi — Tue, 19 Apr 2016 12:08:19 +0000

I was hacked last night, my payout method changed and a guest booking accepted without my knowledge, what do I do?

By: Yanti

Yanti — Mon, 18 Apr 2016 11:59:53 +0000

In reply to Lee T. Lee any update on your situation , did they get money return or catch hacker?

By: Lee T

Lee T — Tue, 22 Mar 2016 15:31:08 +0000

Just been hacked this morning
lets see how airbnb handle this