We had a terrible experience with a property in Barcelona. Due to COVID, we had to cancel this property in which we were meant to stay until July. We cancelled early in April to give the host plenty of time to rebook it and despite giving plenty of time, they used the same cancellation policy as though we were not in the middle of a pandemic. Airbnb also refused to help cover the other part of the refund.
We were a group of young girls celebrating our good friend’s hen do and despite many conversations the host was heartless and unwilling to help us receive a full refund, which was important to us given the financial state of the world. I am appalled at the lack of consideration during such difficult times worldwide and do not think anyone should book this property.