Comments on: Guests Trashed our Home, Airbnb Ignores us for Weeks

By: Beej

Beej — Thu, 05 Oct 2017 10:35:32 +0000

Dodgy guests: I’ve been renting out our Spanish flat through Air BnB and encountered our first problem. I could go through the whole soap opera after the issue; Air BNB’s blaggy, unprofessional and deliberately unethical customer service (designed to avoid them paying out as much as humanly possible!) / multiple calls made / emails sent. etc.) but won’t, as superior communication and total refusal to stop pushing the issue when we had a VERY good argument meant we’ve been one of the 5% to get anything (insurance repair compensation) from them.
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Mitigating ‘realities’ : Flat has security gates entrance and flat door double locks with a second bolt ( i.e. You would have to smash it down to get in and *everyone* in the small block would hear!)

The guest story : The couple report a break in. Says 1000 euros has been taken from flat / nothing else is damaged or taken / the couple had a problem with one of the keys.
No police were called / Only the lady called to inform of the break- in (English speaking partner was nowhere to be heard /seen) / They were asked to immediately provide to pics of the door damage. She stated none of them have a phone with a camera but she will take pictures and send (she never managed to do this).

Upon subsequent conversations the talk of 1000 euros stolen is mysteriously forgotten… We eventually obtain pictures of the door (through a tradesman) and the lock /wood has been gouged / tampered with but no sign of true forced entry. The lady moves into a hotel but we discover her partner left to go home three days early into their break…

Bottom line is Air BnB are set up as a portal to broker bookings. Their customer service for issues is near zero and designed to frustrate / protract things so most people give up. If you have much less than a cast -iron case you might as well do exactly that.

By: James

James — Fri, 29 Sep 2017 19:24:34 +0000

It’s well past time to hire an attorney.

By: Pete

Pete — Fri, 29 Sep 2017 00:10:18 +0000

In reply to amorette jones. This is so very true!!!

By: Rose

Rose — Sun, 24 Sep 2017 07:08:13 +0000

So sorry for you. Hosts are Airbnb’s bread and butter. They treat hosts with contempt. Why do business with them?

By: C

Sun, 17 Sep 2017 22:40:47 +0000

No idea why hosts are surprised when this type of stuff happens to them. You are inviting strangers into your home for money.

By: J Harris should ahve had some trusted person to look in

J Harris should ahve had some trusted person to look in — Sun, 17 Sep 2017 10:24:05 +0000

so I am not saying this was your fault, but I would never have strangers in my home while I was away. at the least

By: amorette jones

amorette jones — Fri, 01 Sep 2017 23:14:26 +0000

Airbnb sucks! They do not pay, they try their very best to avoid compensating hosts for anything. Think about it they are a parasite themselves, they hold no real estate, they have no responsibility.