Comments on: Guests Showed Up At My Door… I’m not an Airbnb Host

By: rick

rick — Tue, 30 Jul 2019 01:39:41 +0000

In reply to Shelley G. you have to be joking. theres no reason for airbnb to do anything for him? like, idk, fix this matter? are you delusional?? also, no, airbnb is NOTORIOUS for not dealing with matters like this, so i can tell that you work for them, and are trying to sway peoples opinions. you obviously know nothing about how their (illegal) business model works,

By: Peter Keenan

Peter Keenan — Sun, 28 Jul 2019 00:19:35 +0000

In reply to Shelley G. Shelley G. I guess you don't have kids or have not been awakened in the middle of the night by people who thought your house was the one they Airbnb'd. Our privacy has been invaded because Airbnb indeed has done nothing. This happened to me as well and over the course of two weeks I did not get a return phone call from Airbnb. I was the one who had to call every day to ask them to please remove my home from their service. Horrible customer service. I would say nonexistent customer service. We had three separate renters knock on our door. We called Airbnb each time...nothing. I doubt they caught the scammers and if they did, we will never know.

By: Alexis

Alexis — Wed, 15 May 2019 12:53:34 +0000

Just put a note on your front door saying that a scammer put your place up as an AirBnB listing but that in fact, you have nothing to do with it and as such, there is no AirBnB. Advise anyone who got scammed to get in touch with AirBnB or the police and that you can not help them with this because you are also a victim of this scam.

Are you in a rental? Maybe someone got the details of your flat from rightmove or something when your place was listed before you moved in… Def dodgy.

By: Uric

Uric — Fri, 10 May 2019 17:38:21 +0000

Typical Airbnb BS. They love to give you the run around. I had my house listed illegally on their website and no amount of calling and emailing could get them to remove the listing. They also told me things like they were “sending it to legal” and that I “would hear from them.” Not only did I, the homeowner, not give permission for my house to be listed in the first place, but in my city it’s actually illegal to list an entire house for short term if there are no permanent tenants living there. The original tenant had moved out and turned the house into an illegal hotel. As soon as I discovered what he had done I gave him notice to quit and got in touch with Airbnb telling them the listing was both illegal and in violation of the rental agreement and needed to be removed right away. In the end the only way I could get the listing removed was by contacting the city’s Office of Short Term Rentals, which served the tenant with a notice telling him to remove the illegal listing or face steep financial penalties for every day it’s up. Thanks a lot Airbnb!

By: Shelley G

Shelley G — Fri, 10 May 2019 13:34:24 +0000

I understand your concern, and they more than likely are dealing with it. However, you didn’t do anything, and there’s no reason for Airbnb to do anything for you. Their main concern needs to be taking care of the guests who paid for the scam, and the scammers, which will ultimately take care of your concerns, too.