Comments on: Guest has to Cancel and I Shouldered the Cancellation Fee https://www.airbnbhell.com/guest-has-to-cancel-shouldered-the-cancellation-fee/ Uncensored Airbnb Stories from Hosts & Guests Sun, 25 Aug 2019 22:57:40 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Mike Sarmiento https://www.airbnbhell.com/guest-has-to-cancel-shouldered-the-cancellation-fee/comment-page-1/#comment-29027 Sun, 25 Aug 2019 22:57:40 +0000 https://www.airbnbhell.com/im-a-first-time-host-and-my-guest-has-to-cancel-and-suddenly-i-shouldered-the-cancelation-fee/#comment-29027 Double booking is a big NO NO in any hosting platforms. You should’ve read the t&c of the platform first before creating your profile.

]]> By: Geoffrey https://www.airbnbhell.com/guest-has-to-cancel-shouldered-the-cancellation-fee/comment-page-1/#comment-29025 Sun, 25 Aug 2019 19:29:22 +0000 https://www.airbnbhell.com/im-a-first-time-host-and-my-guest-has-to-cancel-and-suddenly-i-shouldered-the-cancelation-fee/#comment-29025 You say “it wasn’t my fault that I received a double booking”. It actually was your fault because you had one property but created two separate listings for it and did not close the other listing out when the first listing was booked. A similar scenario would have occurred if you had advertised it yourself or through other agents.

You also say you “accidentally posted two listings for one unit, which I thought would just promote my property”. You contradict yourself if the same sentence where you say it was created accidentally yet in the same breath say you thought by creating two listing it would promote your property. So there was intent to create the second listing. It was not an accident.

Double bookings are always a big problem for accommodation providers. Many booking agents require the host with a double booking to find alternative accommodation of an equivalent standard, price and area for the guest, even the host paying any difference in price. Reputable hotels will also find the double booked guest alternative accommodation and pay the transport of the guest to the alternative accommodation.

When you accept a booking, you enter into a legally binding contract with the guest and/or their agent to supply the guest with what you offered. If you cannot fulfil your obligations of the contract there are penalties for breaking the contact. You’ve found AirBnB have punitive damages. It may not be fair but that is the contract you accepted when you became an AirBnB supplier. You should have familiarised yourself with the contract before accepting its terms.

Why should you be treated any differently to any other provider on the AirBnB platform just because you’re a first time host? If an air traffic controller allowed two planes to collide then said “oh, it’s my first day on the job” do you think everyone is going to say “oh, that’s all right then, don’t worry about it”?

You have entered into a business operation. It is not a hobby. It is a business. It is your responsibility to learn that business and familiarise yourself to its rules and regulations. You did not know your job of knowing the process of cancelling a booking. So familiarise yourself with the contract you have with AirBnB to supply accommodation. If you do not agree with the terms of that supply then do not accept their contract. If you don’t learn your job you will find out the hard way as has happened. You say “I cancelled her reservations (sic), without knowing what would happen” so there you are.

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