Comments on: Guest Complaint Leading to Cancellation of Account https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account/ Uncensored Airbnb Stories from Hosts & Guests Wed, 08 Aug 2018 20:30:51 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Anne MetteØdegaard https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account/comment-page-1/#comment-23782 Wed, 08 Aug 2018 20:30:51 +0000 https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account-with-total-lack-of-transparency/#comment-23782 I have a water damage in my flat. Airbnb company wil not answer my quiestions and they give me fine because I had to cancel 4 reservations.

]]> By: AirBnb Host https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account/comment-page-1/#comment-23743 Sun, 05 Aug 2018 03:27:41 +0000 https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account-with-total-lack-of-transparency/#comment-23743 This is currently happening to me as we speak. Guest made a complaint on June 29th. i was never notified. On August 1st, they suspended my account. They refuse to tell me what the complaint was. They won’t even give me a phone call. Have been with them for 2.5 years with 7 listings and an overall 5 star rating. See some of the things that the rep wrote below. Un-fucking-believable..

REP WROTE: The safety of our community is our priority, so we take such reports seriously.
MY RESPONSE: What was the incident? You still have not told me.

REP WROTE:: We will be assessing the various explanation and documentation (if any) provided by both parties.
MY RESPONSE: i haven’t had the chance to provide any documentation or any explanation or even know the details of the situation.

REP WROTE:: We know that disputes can be difficult for both host and guest, which is why we strive to remain as neutral as possible when resolving these issues.
MY RESPONSE: How are you guys being neutral when you have only heard and are only evaluating the guest’s story? As the host, i am totally confused and in the dark here.

The rep sounds totally in collusion with the guest. If these are the terms of their trust and safety department, i think a civil suit is warranted because clearly they are not followng those terms.

]]> By: TheDexter https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account/comment-page-1/#comment-23694 Tue, 31 Jul 2018 02:27:35 +0000 https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account-with-total-lack-of-transparency/#comment-23694 This absolutely looks like something ABB would do – make a host keep a reservation in spite of non payment followed by a guest complaint to cover themselves! It’s discouraging.

]]> By: anne m https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account/comment-page-1/#comment-23692 Mon, 30 Jul 2018 19:14:01 +0000 https://www.airbnbhell.com/guest-complaint-leading-to-cancellation-of-account-with-total-lack-of-transparency/#comment-23692 Legal action against Air B and B?

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