By: DO

DO — Thu, 03 Mar 2022 16:27:02 +0000

This is very concerning. It seems there is nearly no recourse for customers. I am in a similar situation now and considering next steps. I would love to hear your final outcome.

By: Jo

Jo — Tue, 12 Oct 2021 11:34:32 +0000

I have initiated Court action against Airbnb

By: Laura Roe

Laura Roe — Mon, 11 Oct 2021 14:42:05 +0000

I’m sorry to hear about your situation. I had a similar situation this past February. This was in the US but I believe Airbnb‘s guest refund policy is the same. When you dispute it with your credit card you go outside of the Airbnb guest refund policy.I did the same thing which takes a whole different route and the group that responds to credit card disputes hand selected snippets of the dialogue I had with Airbnb customer service and denied the charge back by my credit card company. I had to re-open a case with Airbnb customer service and I cited the items in the guest refund policy along with the corresponding violations by the host that substantiated a refund, per their policy. They played the same game with me where they would go radio silent for days after my contacting them and providing the evidence that supported a guest refund. They would also commit to getting back to me in 24 hours and two days later I had to poke them with where they were with my case. It was an exhausting process but I was able to get the refund. You will have to be persistent and spend the time and energy providing your documentation and photos with their customer service escalation department. Good luck.

Comments on: Guest Cancels and Leaves, But Still Charged

By: DO

By: Jo

By: Laura Roe