Comments on: First Airbnb Experience: Ripped off in Sag Harbor https://www.airbnbhell.com/first-airbnb-experience-ripped-off-sag-harbor/ Uncensored Airbnb Stories from Hosts & Guests Wed, 31 Aug 2016 20:48:05 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Carter https://www.airbnbhell.com/first-airbnb-experience-ripped-off-sag-harbor/comment-page-1/#comment-11164 Wed, 31 Aug 2016 20:48:05 +0000 http://www.airbnbhell.com/first-time-airbnb-experience-ripped-off-in-sag-harbor/#comment-11164 Latest from AirBNB… they wont supply any refund, despite telling owner they cannot use fake picture and owner totally rewriting her page since this complaint…you really cannot make this up…. still pushing for common sense to prevail…. giving them one last try and if it does not cancelling my account and joining the class action or pursuing myself…

This AirBNBhell site has been eye opening…cannot get over the number of other complaints since posting this of equal or worse experiences post more recently….it can only be a matter of time before governments step in and shut down this insanely unregulated company.

]]> By: Carter https://www.airbnbhell.com/first-airbnb-experience-ripped-off-sag-harbor/comment-page-1/#comment-11079 Fri, 26 Aug 2016 13:08:04 +0000 http://www.airbnbhell.com/first-time-airbnb-experience-ripped-off-in-sag-harbor/#comment-11079 Update : after waiting two weeks I got an email from Airbnb telling me that they had asked the owner to remove fake picture (!!!!) but “it had been states that it was not her house” (!!!) (I resent them a screen grab to show that this was not the case when i booked it …)

Then they told me that unless i could prove I only had a one floor apartment not the whole house they could not refund me ! You cannot make this up !

So, admitting that it was a fake picture they still are asking for further evidence and denying a refund as if that was not enough….insanity…

I have responded via email (because there is no helpline) telling them that I can send pictures of the apartment (NOT the house i booked!) and still awaiting response….

We have clearly been ripped off, AirBNB response so far has been very slow, unsympathetic and my profile remains tarnished by an owner who posted fake pictures who got angry that I called her out on it… AirBNB has a great brand and marketing team but what a terrible terrible experience this has all been… will update when I hear back from them if I ever get an apology and refund….

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