You host is not a mind-reader. She doesn’t know a bad situation is occurring unless you tell her. She has a life too. She isn’t always checking her email. She, as a tenant, also has a lot more power to get a bad situation rectified with her landlord than you gave her credit for.

Do you also believe that the host should have disclosed that the electricity may go out or a hurricane may roll through? Thereby giving you enough information upon which to make an informed decision. The honest answer is “no” because these are all circumstances which a reasonable guest could foresee – just like the possibility of having noisy neighbors. (She could not have built up such a stellar rep if these were her normal neighbors. The downstairs section of the house was likely rented out as well.)

John, the fact is that you were not willing to call the police or contact your host while the unlawful disturbance was occurring and you did not give her enough time to resolve it after she became aware of it. This is why Airbnb denied your claim. Your host, Airbnb, Mm, and I all believe that you have unrealistic expectations for the situation at hand.

The place was advertised as quiet, which it was not, for two nights in a row. Next, when AirBnB represents that that the listings are “hosted,” and that in our case Wayne and Abby were our “hosts,” well, we expect to be accommodated since we are paying for what was advertised that they are providing. Instead, they turned out to be tenants themselves with zero clout, who are only re-renting. Hosting, really? Not so much.

AirBnB’s policy is for the guests to notify the host to “work it out,” but they could not. If you expect that the default should be for vacation guests to call the police or intervene personally in a noisy situation, that is beyond a reasonable expectation.

Had you been our host, based on what you’ve written, I hope that you would have disclosed it might be noisy, and that you cannot control the neighbors. And then at least we as customers could have made an informed decision to book or not.