Comments on: Disney World Christmas Turned into Airbnb Hell

By: sara

sara — Wed, 21 Dec 2016 15:56:24 +0000

wow are all these comments from Airbnb workers? Yes, it was his fault but 1 – you’re all assuming she definitely would’ve rented out the house to someone else and she did not offer to refund a $ of the booking – not even $10.
I think a little humanity would’ve gone a long way. I hope she never makes a mistake!!

By: Foomamapop

Foomamapop — Wed, 14 Dec 2016 19:30:56 +0000

In reply to Kate Eberheart.

In this case, being kind and showing mercy will cost the owners $2500.00. Had the renters cancelled their November stay the house would have been rented to someone else to the tune of $2500.00. You can’t simply expect the host to lose that money out of the kindness of their heart. That would be quite the extravagant Christmas present for someone to bestow upon strangers who are admittedly at fault.
The proper resolution for this situation is for the renters to accept responsibility for their actions and recognize their very expensive mistake. If they were “decent people” they’d apologize to the hosts for harassing them and move on. After all, personal responsibility costs nothing, neither does attention to detail. Honestly, this sort of thing will come back and bite the guests in the behind.

By: Kate Eberheart

Kate Eberheart — Fri, 09 Dec 2016 14:51:05 +0000

That’s sad for you, but the fault is yours – not anyone else’s. That said, if the owner was a decent person, they could have just let them switch dates when the people with poor attention to detail realized their mistake. Being kind costs nothing, neither does showing mercy. Honestly, this sort of thing will come back and bite the owners in the behind.

By: Liz

Liz — Fri, 09 Dec 2016 07:09:08 +0000

I think the host was completely justified in keeping all of the money except the cleaning fee. By you not notifying them of your mistake until after the end of your reservation, you’re now expecting the host to take a $2500 loss because of your mistake.

By: Xt

Xt — Thu, 08 Dec 2016 02:09:01 +0000

This is pretty awful for your family, but isn’t this problem caused entirely by you? Yes, anybody could have got the date wrong, but you never checked your booking afterwards? Only realised
your mistake when your booking had expired. I can see the host’s point of view. He/she could have found another renter for November and rescheduled you to December, if you had realised the problem early on. You are now trying to push the host into losing money, because of your mistake? I don’t think so.

By: David Aaron

David Aaron — Wed, 07 Dec 2016 20:23:56 +0000

They didn’t “rob you”. Sorry you made a mistake but you do realize that even though you didn’t stay you stopped the host from having other guests during that time. You really expect the host to be out of pocket for your error?