Comments on: Disgusting Conditions. How Can Airbnb Stay in Business?

By: Sharon

Sharon — Sun, 01 Oct 2017 14:43:22 +0000

I should have said “stained” carpets and bathmats” – not just dingy. Additional things that bothered me were: Floors not adequately swept before I arrived, a toilet that didn’t flush well, a wooden toilet seat that was missing paint in a few spot, a dryer that didn’t work though washer and dryer were listed among the amenities, and a bed that was made up but missing a top sheet which I was able to get from the linen closet and put on myself. Also, I wa given the key to the outside door, but had to ask for the key that locked my room. There were two other travelers staying in the house. The owner lives close by but not in the house – I wasn’t aware of that, as the ad indicated that the owners/hosts lived in the house. Am I being too picky?

By: Sharon

Sharon — Sun, 01 Oct 2017 14:33:29 +0000

Moldy smell is a problem – something you can’t really know ahead of time. I’m sensitive to that and to a place not being – or not looking – as clean as I am comfortable with. Worn towels and dingy carpets and bathmats are a problem for me. But do I have the right to expect better if I’m getting a low price like $40/night on Airbnb?

By: Jeanine

Jeanine — Mon, 03 Oct 2016 23:57:04 +0000

I agree so much with your post that I wonder if we stayed at the same place? I’ll never use AirBnB AGAIN. Never. The condo reeked of mold, had a toilet backed up with crap and a pet mouse that ate our bread in the morning. I couldn’t be more grossed out. AirBnB didn’t respond for months. I finally threatened to call every authority I could think of and demanded to speak to someone, who actually gave me a hard time about a refund based on my “pictures.” To which my response was, you can’t take a picture of the smell of mold and would AirBnB prefer I submit pictures of human crap (because I DID send them the pictures of mice poop)? I finally got about 60% of my money back. The worst part, is it is falsely advertised and AirBnB hasn’t done a thing about it.

By: Mary

Mary — Tue, 27 Sep 2016 20:40:31 +0000

100% agree.

And its similar for owners. My place sleeps 16. We keep
It in fantastic condition. It takes months for a group that size to get it together to book. Yet Airbnb max notice to cancel is 7 days – not a chance of reletting at that short notice. Not to mention the “extenuating circumstances” clause where the guest can cancel at 0 notice without penalty.

My last Airbnb guests wrecked the place. It took 26 hrs to clean, including a full upholstery cleanibg service. Terrible! And then 0 way to even contact Airbnb. Never again!