I wrote this add. I was finally given a response from airbnb and they gave me the run around. A representative named Lia C said that I need to click on one of the multiple different links to resolve issue with this room as the reservation has already been completed and AIRbnb cannot intervene. Lia C said that we need to contact the host directly to resolve issue. This is not possible because the host was originally contacted and refused to listen. I was given the run around yet again and of course there is no phone number to speak with a live representative at AIRbnb so it makes things a lot more difficult. If we do not receive a refund or speak with someone at AIRbnb soon I am going to speak with legal council and see what our options are. This whole ordeal is insane. We were frauded into thinking this place was clean. The photos that were on the hosts website did not show stains on couches, rugs, walls, and doors. We would of never booked this room otherwise.