Comments on: Darling Harbour Penthouse Airbnb Nightmare

By: Bob Evans

Bob Evans — Sun, 16 Feb 2020 00:15:39 +0000

The host should have a way for the guests to reach them in case of emergency. If they are not available then they should designate someone else who will be available. Too many things can go wrong for them not too.

By: Teton Cowgirl

Teton Cowgirl — Wed, 12 Feb 2020 20:22:45 +0000

Your experience with lack of access to your penthouse sounds miserable. Having guests with you and wanting a festive birthday for your wife makes this AirBnB rental a hospitality disaster. I am sorry your celebration was marred by something completely out of your control. You have my sympathy.

By: Sandra

Sandra — Tue, 11 Feb 2020 11:19:01 +0000

I’m not sure you can complain about the host? You can about the faulty lift but you can’t expect people to be on call 24/7. Unless you were in a hotel then it would be expected.

By: Jessica berkel

Jessica berkel — Mon, 10 Feb 2020 18:56:16 +0000

I am not sure what you mean by it was a complete joke that the host was asleep. As hosts we are not allowed to fall asleep? How could the host have known you would be contacting them that late in the evening after a successful check in?
That being said, I hope you can get your extra money refunded.

By: Concerned Citizen

Concerned Citizen — Mon, 10 Feb 2020 18:29:42 +0000

It is not unusual for people to be in bed sleeping at 11pm at night. This includes hosts.