Comments on: Customer Service over Cancellations is Lacking https://www.airbnbhell.com/customer-service-cancellations-lacking/ Uncensored Airbnb Stories from Hosts & Guests Thu, 28 Dec 2017 01:54:02 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Robt https://www.airbnbhell.com/customer-service-cancellations-lacking/comment-page-1/#comment-21557 Thu, 28 Dec 2017 01:54:02 +0000 https://www.airbnbhell.com/customer/#comment-21557 Same experience for us in Newport Beach for January 2018. Host cancelled 3 weeks prior to arrival and now shows the same rental unit for the same 4 nights with a rate that is now 50% higher than we paid. Seems to be no regulations for fraudulent hosts,and cannot leave review unless cancelled closer to arrival. We are new customers and can’t seem to get any satisfaction from Airbnb. Sad

]]> By: James https://www.airbnbhell.com/customer-service-cancellations-lacking/comment-page-1/#comment-21412 Sun, 17 Dec 2017 01:56:12 +0000 https://www.airbnbhell.com/customer/#comment-21412 they probably found someone else willing to pay more on another Web site — like booking.com or homeaway

airbnb blocks the calendar if the host cancels, but it doesn’t matter if the host can then just book the room or house for more money on another web site

]]> By: Carole https://www.airbnbhell.com/customer-service-cancellations-lacking/comment-page-1/#comment-21408 Sat, 16 Dec 2017 15:49:36 +0000 https://www.airbnbhell.com/customer/#comment-21408 Really too bad. Host do get penalised though: there’s an automatic ‘cancellation’ notice on their page, rating goes down and when this happens too frequently Airbnb may impose a fine. Try booking.com next time!

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