Comments on: Credit Card Verification – Security Check Process is a Failure

By: Javon

Javon — Tue, 13 Feb 2018 01:43:04 +0000

I am giing through the same proccess the second time around. I had terrible issues when I signed up the first time and thought I would’ use them again.
4 month later I log into my account and they treat me like the first time, and request a credit card statement— is that even legal??

By: Fiona Reid

Fiona Reid — Mon, 24 Apr 2017 06:22:30 +0000

I am having the same problem with the so called verification process. Three days ago I was told a number would be sent to my credit card and to enter the number to complete my booking. Still waiting. Spoken to various people at airbnb. No result. Said there was noone I could speak to on the telephone as that service wasn’t available. Just as well the two hosts I want to book through are understanding. Thinking I will make private arrangements for payment. How hard can it be to send number through. Disgusted.

By: Kicked on the Curb

Kicked on the Curb — Sat, 22 Apr 2017 22:13:24 +0000

Despite my frequent travels and despite no changes in my payment card, they popped this on me and then LOST THE VISA BILL THAT I UPLOADED, so I entered a long customer support interaction about how I was not uploading one again, due to their reckless incompetence at handling private information. They have now suspended my account… while I am travelling in Europe.

By: Bonjour

Bonjour — Sat, 22 Apr 2017 12:28:35 +0000

This is nightmare, their new system doesn`t work at all. I will never use Airbnb again, booking and VRBO is 1000 times better.

By: David

David — Fri, 21 Apr 2017 22:00:25 +0000

Happened to me as well!
It’s been more than 48 hours already and nothing… I’m losing good appartments for nothing. Sent the PDF with my Visa statement, after I obviously couldn’t retrieve those 2 low sums.
I stayed in Airbnb appartments for four times in the past two years, using this exact Visa last time and nothing like this ever happened. I also emailed them via Help Center (took years to get to) on Airbnb website today, still haven’t recieved an answer.
Anyone having any progress with this?