I have been a South Africa host since 2013 and, generally, had no issues with Airbnb. Monies were paid regularly and on time. But when I responded to the Coronavirus Relief effort offered by Airbnb, nothing thus far has been forthcoming.
Cancellations between March 14 and June 15 would have been compensated due to the pandemic and thus far I have received no relief payments. There is no contact number or email address in order to inquire about the relief process. All bookings from March up to November had been cancelled as visas in our country were no longer issued at the beginning of March.
This is a supplementary income which is no longer there and life has become quite difficult. I have read some of the hair raising stories about Airbnb and I am seriously considering delisting. If anyone could forward any contact details, it would be greatly appreciated.