Comments on: Completely Cut off from Emailing Long-Term Guest https://www.airbnbhell.com/completely-cut-off-from-emailing-long-term-guest/ Uncensored Airbnb Stories from Hosts & Guests Tue, 04 Sep 2018 21:05:19 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Annet3176 https://www.airbnbhell.com/completely-cut-off-from-emailing-long-term-guest/comment-page-1/#comment-24074 Tue, 04 Sep 2018 21:05:19 +0000 https://www.airbnbhell.com/cant-get-here-from-there/#comment-24074 Hmmm…other hosts had problems communicating with guests over the past few months during times the system is down. Airbnb has been doing maintenance or updates.

If you have your phone set up to receive texts whenever you get a message via Airbnb, a few months ago they changed it so you can’t reply to those texts, you must go to the website or use the app to do responses.

Airbnb Customer Service can also call the guest if you are having trouble getting through. The problem could be the guest had a typo when they entered their email.

I’ve had long term (30-90 day off season) guests want to see the unit before they make a commitment. Renting a place to live full time for 30-90 days is different than for a week. For a week you can handle a higher level of inconvenience than if you are living there. I usually offer to meet them at Starbucks and escort them to view the condo. So far, every time I’ve let guests preview the condo, they’ve rented.

]]> By: Mark Beard https://www.airbnbhell.com/completely-cut-off-from-emailing-long-term-guest/comment-page-1/#comment-24045 Sun, 02 Sep 2018 06:17:26 +0000 https://www.airbnbhell.com/cant-get-here-from-there/#comment-24045 I think you misunderstand the Airbnb system where you are unable to contact a guest or host via cellphone until the booking is confirmed.
If your pictures were adequate then they wouldn’t need to pop in and “view” the listing. The intention most times is for the guest to try and circumvent booking on Airbnb and then booking direct with the host. This is obviously what Airbnb is trying to avoid.
So it’s only when you have an accepted reservation that you can call or email the host.

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