By: Alysa

Alysa — Wed, 29 Mar 2017 15:23:27 +0000

try tweeting to airbnb, as it’s public they react pretty quick

By: Rose

Rose — Wed, 29 Mar 2017 14:29:00 +0000

Mine is a story of being scammed by the host – without ever having spent any time on the property! My husband, children and I were hoping to spend a week in Punta Cana, DR and I looked on airbnb as a possible alternative to a hotel stay.This would be our second stay with airbnb. The first trip- two years prior, went smoothly so I had no doubt this would work out well. I pressed “book” because under the “book” button, it stated, “Your credit card will not be charged”.
About 1 hour later, I then contact the host to let her know that I was having trouble getting flights to PC that week and could I extend the return date ? No answer! I sent another email to the host Julia, stating again, that I may have to cancel because I could not get flights. NO REPLY . I was alarmed when I saw my credit card was charged $1729.00 so I contacted Julia again! I received a standard reply about the rules of the house, etc. and at the end of this long email she said that the dates could not be extended but that I could book at another property in the complex. I told her that I would probably need to cancel in that case and also asked if perhaps she could take me out of that week and into another week. NO REPLY YET CC WAS CHARGED!

When I realized this host was not responding to any of my concerns, I cancelled the reservation by hitting the cancel button (less than 24 hours after her one and only reply). Julia credited me $812 instead of the full 1729.00 I contacted Airbnb that same day and very long story short – I called daily and they took 3 weeks to “resolve” the issue.
I pointed out that I cancelled the reservation less than 24 hours after host replied, and 45 DAYS BEFORE THE TRIP was scheduled!!! When Airbnb finally got around to addressing this, they emailed saying asked the host if she would refund the $917.00 and “Julia said no” Really??? Oh OK then, go ahead and keep nearly $1K of my hard earned money !

I have pleaded with Airbnb to get my money back and explained that the host not only had 45 days to book the property SHE BOOKED IT! I also noticed the listing on TripAdvisor and again, that week was booked! Julia lost nothing! She gained 917.oo of my hard earned money that I saved for nearly a year so that I could take my children and husband on a vacation!

Airbnb said Julia has a strict cancellation policy and that there was nothing they could do!!!

AIRBNB has proved to be as unethical as their scamming host! Btw, the host advertises $75 per night but she has nothing under $190 on “off season weeks” and charges $750/nt for Christmas week! That, of course, is her business and not mine! The fact that she scammed me out of nearly $1000.00 and Airbnb is shrugging their shoulders is an OUTRAGE! Had my cc company not stepped up I don’t know what I would have done because Airbnb insists they can’t help me “her policy is strict”. Honestly, if you press the “book” button and 30 sec later you cancel, Julia’s strict policy says you are out of luck?? If that is the case then CHANGE THE POLICY AIRBNB! Karma is Karma and I have to let this Sh@t go! Thanks for listening

By: Steve

Steve — Tue, 28 Mar 2017 16:49:19 +0000

You threatened a taxi driver with arrest because he warned you about going into a sketchy neighborhood? Wow. You have more issues than AirBnB can currently solve

Comments on: Cheating Host Supported by Airbnb Customer Service

By: Alysa

By: Rose

By: Steve