Comments on: Can’t Contact Airbnb About My Extenuating Circumstances https://www.airbnbhell.com/cant-contact-airbnb-extenuating-circumstances/ Uncensored Airbnb Stories from Hosts & Guests Thu, 27 Apr 2017 21:57:50 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: A J Martin https://www.airbnbhell.com/cant-contact-airbnb-extenuating-circumstances/comment-page-1/#comment-16898 Thu, 27 Apr 2017 21:57:50 +0000 http://www.airbnbhell.com/cant-contact-airbnb-re-my-extenuating-circumstances/#comment-16898 In reply to Joan.

Joan, the only way to get action from abnb is to Tweet or post on their Facebook page….they dont want the publicity. Someone will get back to you in less than an hour. I have had to resort to this with echnical issues…I am a host.

You can stillgo after them.

]]> By: Joan https://www.airbnbhell.com/cant-contact-airbnb-extenuating-circumstances/comment-page-1/#comment-16893 Thu, 27 Apr 2017 03:42:50 +0000 http://www.airbnbhell.com/cant-contact-airbnb-re-my-extenuating-circumstances/#comment-16893 Gooood luck! Had the exact same experience – couldn’t find the number anywhere, had to dig and dig and dig. Finally got through and they asked me to document my experience via a response to the email they would subsequently send. I did exactly that and waited and waited and waited. Finally called them again a week later and was told someone would be reviewing my “case” – which I figure means they now have a file open. I wait and wait and wait. So I call AGAIN and am told they would put my “case” as priority. I finally hear back that they denied my claim because I did not contact them in time. That is the moment I got really pissed off. I then made it my job to call and bug them continually for some kind of logical response. The more I did so, the more I realized they had no “case” file and just made at will decisions, will lie, dismiss and ignore you in the hopes you will just go away. My new job is to tell the world just how much they suck. I would suggest you continue to plead your case – you might get lucky after some blood, sweat and tears – but don’t have high hopes. Then consider taking to social media to tell everyone just how terrible they really are.

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