Comments on: Cancelled our booking within 24 hours of check in

By: Olga

Olga — Fri, 01 Nov 2019 01:14:23 +0000

We had a situation with screaming kids from 6am in the morning non stop until 9 am .We then returned exhausted to take a nap and the screaming started again .We contacted the host but they did not take any action .We then decided to leave the place and get to a hotel instead and we lost over 500 pounds. The listing was misleading as it claimed that they had disclosed potential for noise however it also led the customer to believe that they did everything to minimise the noise which was not true since the kids were right outside the studio screaming and crying ..After I receive a communication for feedback where I describe factually what happened (I had recorded the noise and sent it as evidence ) only to find out that Airbnb had decided to delete my feedback which then explained all the positive reviews left for that host. I asked what was the number of disputes with the listing but they refused to disclose that! In my opinion this all stinks and it is a case for the courts ..

By: Jessica

Jessica — Sat, 19 Oct 2019 19:03:36 +0000

Can you even leave a review if you have not checked in? I thought the only was to get an invitation to leave one.

By: Kay

Kay — Sat, 19 Oct 2019 17:42:59 +0000

That’s a shitty situation.

The host does get penalized for cancelling a booking. It will say under their reviews “host cancelled reservation 24 hrs before check in” which other guests can see. It also
goes against their super-host status. If a host cancels more than 3 bookings a year, they lose their status.

Thankfully you were able to find a new accommodation! 🙂