Comments on: Cancellations During Pandemic Mean No Refund https://www.airbnbhell.com/cancellations-during-pandemic-mean-no-refund/ Uncensored Airbnb Stories from Hosts & Guests Wed, 21 Oct 2020 03:13:57 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Allen https://www.airbnbhell.com/cancellations-during-pandemic-mean-no-refund/comment-page-1/#comment-39999 Wed, 21 Oct 2020 03:13:57 +0000 https://www.airbnbhell.com/avoid-greenbanks-bath/#comment-39999 That is such a similar story to mine (which I’ve just posted). Was your host a Super Host? Ours in Sydney refused to refund our 50% but also said they would if they replaced our booking with a new one.

Our booking was a trip to Sydney for my wife’s birthday but we also cancelled – 2 months in advance (though past the host’s refund/cancellation deadline). Our booking was for Easter 2020. By that time, the borders were closed or closing between our two countries (Australia and New Zealand) meaning we wouldn’t have been able to travel anyway.

Airbnb “Customer Support” has been useless and simply kept to the company line (their Extenuating Circumstances policy).

Good luck with your battle if it’s ongoing.

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