Cancellation Refund Trouble Over Pre-Wedding Property

I booked a small house for my bridesmaids and I to stay in the night before my wedding. Considering the state of the world right now it’s pretty easy to assume our plans changed and we have postponed the wedding for a year. I cancelled my reservation just fine. I even accepted the fact that almost 50% of my deposit would not be returned to me.

My issue is that I have never received my refund. I was supposed to have a refund sent to my card and it’s been three weeks. Every person I contact says they are escalating my case and an agent will get back to me. Three separate agents have said this. I need my money back. I have called the customer service line and have been on hold for about 30 minutes so far. I feel I will not be seeing my money back anytime soon.

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