Comments on: Black Mold is Considered Clean and Sanitary to Airbnb

By: Raquel

Raquel — Mon, 06 Sep 2021 20:05:03 +0000

Apparently nothing has changed with AirBnB. I used to have a house I hosted on AirBnB and when I had several guests destroy my home and I couldn’t recoup the deposit to make repairs, I sold the home. I thought as a former host I knew how to look for good places to stay but my last stay was horrible and I will NEVER be using AirBnB again. I got a house in Yonkers, NY to help move my daughter into college. When we got there the house smelled like they empties a bottle of lysol in the place. Given it’s covid times I was okay with it but when we got back from buying goods for my daughters move in, the lysol had faded and it was clear the house smelled terribly of mold. We left all the window open to air the house out and the next day when it still smelled so bad we had to leave the bathroom door closed otherwise the whole house would smell we felt it was not safe. We booked a hotel. When I contacted airbnb they said I didn’t give the host time to fix the issue. There is nothing the host could have done to fix mold during my stay. Nothing. Airbnb is only refunding me $500 of a $1200 dollar stay. This is the last time I will be using them. The hotel we found about 20 miles away from where we wanted to stay but it was clean, new, safe and had a full kitchen. AND only cost $10 more a night than the airbnb.

By: Denise

Denise — Wed, 30 Jun 2021 23:15:22 +0000

I’m going through that in an apartment in Houston,TX and I followed the procedure and waited (72 hrs for the host to respond and 24 hrs for Airbnb) they are giving me back $145 of cleaning fee from a $2,000 bill!!!!! The place is filthy to the point of dry pepperoni under the sofa, there’s mold everywhere, hairs in bathroom, and the host says they cleaned it already. I’m furious and feeling desperate. Can’t go anywhere else since I used my money to pay this place. Apt on Greenbriar from host Adam.

By: Carla

Carla — Fri, 26 Jan 2018 13:13:31 +0000

and, like you, Airbnb refunded one night of my four night reservation and I paid to go stay somewhere else. I drove down the beach that next morning and called a number on one of the other rentals from a local company.

Airbnb added insult to injury when they removed my thorough, accurate and truthful review of the moldy house at 21610 Kenedy Drive, Galveston, TX 77554 and owned by Michael Pope.
The last review I could find was from an August 2017 stay where the people were stuck in the house for 2 days in August in Texas with no air conditioning and they finally had to move to another house. The owner said several times that a couple and their kids stayed in the house before I did and didn’t complain. I find it hard to believe and I believe they probably left a bad review and Airbnb did what they did with mine and removed it.

A bad air conditioning installation can cause widespread mold and I’m guessing that’s what happened. The air conditioning went out and he went and bought some used air conditioner and installed it himself and messed it up.

By: Carla

Carla — Fri, 26 Jan 2018 13:02:08 +0000

I relate totally to your story. I rented a moldy the beach house in Galveston Texas. Pretty much the same story as yours. I sent them pictures I even sent them a text where the owner admitted there was mold and that he had to cleaning lady clean it between visitors. The same here, this is not a cleaning lady job when the air conditioner system is blowing mold into the rooms and there’s a haze of mold on the wall outside every air register in the room and on the air conditioning cabinet. Everybody in my party was sick that morning we woke up after the first night. We knew it was bad that night, but thought we talked it out and see how we felt in the morning as it was so late when we got there. I will never run from Airbnb again.