Comments on: Biased Help Center, Two-Faced Host https://www.airbnbhell.com/biased-help-center-two-faced-host/ Uncensored Airbnb Stories from Hosts & Guests Fri, 15 Dec 2017 16:13:09 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Thomas https://www.airbnbhell.com/biased-help-center-two-faced-host/comment-page-1/#comment-21392 Fri, 15 Dec 2017 16:13:09 +0000 http://www.airbnbhell.com/biased-help-center-two-faced-host/#comment-21392 I completely agree that Airbnb is biased towards the hosts. I had a huge problem with an Amsterdam property that stunk of filthy laundry, so much so that we couldn’t stand staying in the bedrooms for even 5 minutes breathing in the stench. Airbnb completely sided with the owner, since it is obviously in their financial interest to do so. We felt deceived into booking this property based on a half-dozen positive reviews, but when I attempted to publish a bad review it was rejected with platitudes about not complying with their rules and regulations. The fact is, Airbnb avoids publishing negative reviews because it does not serve their own vested and ongoing financial interest to do so. I now realise that Airbnb is not a reliable source for accomodation and will never use their service again, and indeed, now that they have ripped me off over $2000, I will make every effort to let my entire social and professional network know about this rip-off service.

]]> By: WB888 https://www.airbnbhell.com/biased-help-center-two-faced-host/comment-page-1/#comment-6884 Sat, 26 Sep 2015 02:26:45 +0000 http://www.airbnbhell.com/biased-help-center-two-faced-host/#comment-6884 They treat the hosts the same way. I had a guest attempt extortion and they told me not to cave and they had my back and then they allowed her to give me a bad review which is what she said she would do to them and me if her problem was not resolved(with my money).

One hand does not know what the other hand is doing over there. Or maybe the people you first encounter are idealistic and believe airbnb’s policy about protecting you, but the higher ups really do not care what criminal acts the guests perpetrate on you as long as it is kept quiet.

]]>