Comments on: Beware Hosting on Airbnb: One Negative Review

By: Alex

Alex — Tue, 28 Jan 2020 01:38:08 +0000

I am a soon-to-be ex-host of Airbnb. I’ve made some money hosting on Airbnb but at the end of the day all the hassles that both guests and Airbnb put me through is just not worth it. Airbnb is designed to make money off of the system illegally. Airbnb never pays taxes itself, lying on marketing materials, never disclose anything about the risks it creates to hosts, shady things all done behind the curtains. Because Airbnb itself is illegal, it can’t do anything right at its core. They are getting bold because they are big now. And yes, there’s easy money on the table. The reason guests feel entitled is because Airbnb lets them. Someone has to put an end to this. I’ve came across this. What do ya’ll think?

https://www.airbnbhell.com/enough-calling-all-hosts-to-class-action-lawsuit/

By: Caroline Anderson

Caroline Anderson — Mon, 06 Jan 2020 09:46:09 +0000

Many guests feel very entitled, expecting 5 star hotel service from Airbnb hosts at a fraction of the price of a hotel. It’s the way it is. It’s a financial transaction. Some people are nice and reasonable, so the transaction is pleasant. Some people are entitled prats and unreasonable, and you heave a sigh after the transaction is complete, and being as nice as humanly possible. And cross your fingers and hope for the best. And if not, move on. Always making sure you list with as many platforms as possible. So if one platform plays foul, you are not reliant on it.

By: Jonah S

Jonah S — Wed, 20 Nov 2019 20:36:57 +0000

The guests don’t see “stars” in their review. Check it out. It’s not what you think it is. Give a little, and you’ll get a lot. It’s not us versus them, it’s our business, you’re the host, and it’s a transaction. Give like you expect to receive. Come on!

By: S

Thu, 14 Nov 2019 20:10:46 +0000

This is a common problem, one pissed off guest will ruin your announcement with his 1 star review. Considering the amount of inadequate people travelling, the fact that they ban for 1 month (!) an ad with 4.0 rating is just ridiculous. Let’s say you had 3 guests who were happy with everything and gave you 5 stars, then comes one guy who says that the towels were wrong size or made of wrong material and the host did not allow a late check out, blablah , etc., gives your ad a 1 star review and here you have it – an average of 4.0 stars and a ban for one month. I am not even saying that many people who were happy with everything still give you 4 stars because they want to be “objective and critical”, and wanna give 5 stars only to the top listings.
And regarding their support, they are very customer-oriented, and their customer is not you, but the guest. Once I wrote in my review about the guest that he is a crook – it was removed from his profile the next day. Some time later the same was written about me, and they didn’t bother to remove anything from my profile upon my request, because according to them, “every situation is different and should be treated separately” (just another script that they were given).

By: Brian

Brian — Thu, 14 Nov 2019 04:32:53 +0000

Why on earth would you provide a full refund for a clogged dishwasher and a burnt out light bulb unless the guests contacted you about them and you didn’t fix them during the guest’s stay. Either you’re naive or there’s something you’re leaving out.

By: David

David — Fri, 08 Nov 2019 15:09:05 +0000

Airbnb’s guests have become super entitled. I don’t even host one, but I routinely see reviews dinging hosts a star or two for the dumbest stuff imaginable.
One review was 3/5 stars and their only complaint was that a murder had occurred a few blocks away a few weeks before their stay.

By: June

June — Fri, 08 Nov 2019 02:29:38 +0000

I agree with you about when you call them they just fob you off. I am not a host but did try to get a result many times from them after me contacting the host directly to fix the problem, only time I got any response was when I said I was going to fair trading which I eventually had to do. Having said this we stayed at a lovely place before this with excellent hosts, I gave them great review and they also gave me one

By: James

James — Fri, 08 Nov 2019 01:47:51 +0000

Yes, the guest can blatantly lie, but unless the review breaks Airbnb’s terms of service, they won’t remove it, and this is also true for hosts’ reviews of guests. Hosts that consider giving full refunds need to think twice about doing so, because guests can still give them scathing reviews for a free stay.

I hope you at least left your guest a factual review as well.