Comments on: Being told ‘No matter what, I cannot get my money back‘

By: KAY ELLEN HOUGHTALING

KAY ELLEN HOUGHTALING — Sun, 24 May 2020 21:46:20 +0000

I wrote to the email address for Mr. Chesky and he actually got a manager to put my refund through, so I am happy with the results. Just not sure why the online agent couldn’t do it to begin with. I guess when it is safe to travel again I will have the confidence to book with AirBnb; but maybe next time I won’t plan so far out . Who would have thought we would have a months or year (s) long pandemic on our hands.? Thanks for the info on the contact addresses…..

By: Carol

Carol — Sat, 23 May 2020 20:24:47 +0000

I understand your problem completely. We are retirees who use AirBnB often. We had three bookings in the U.K. for May. We went ahead and cancelled them in April when we saw the AirBnB Covid 19 refund policy. How I wished I had reached out to the hosts instead. Now I have travel credit that I won’t be able to use. A few days ago, a host asked if I would be canceling a booking in July. I said my reunion had just been cancelled and I planned to cancel. He said he would refund my money which he did but AirBnB kept the $60. service fee. I have written AirBnB as I have a Drs note saying I shouldn’t travel but have gotten nowhere with them. I’m so disgusted that I plan to use another site for booking vacation homes in the future.

By: Jackie Cipriano

Jackie Cipriano — Tue, 19 May 2020 19:05:23 +0000

I have had it with these booking sites. I want to be in control of my rentals and my house, the way it used to be. I am listing with SLEEPSOVER.COM. Meanwhile, please include me in any class action suit.