Comments on: Bad Guest + Damages = Bad Airbnb Policy https://www.airbnbhell.com/bad-guest-damages-bad-airbnb-policy/ Uncensored Airbnb Stories from Hosts & Guests Wed, 26 Jun 2019 23:48:44 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: maxwell https://www.airbnbhell.com/bad-guest-damages-bad-airbnb-policy/comment-page-1/#comment-27186 Wed, 26 Jun 2019 23:48:44 +0000 https://www.airbnbhell.com/bad-guest-damages-bad-airbnb-policy/#comment-27186 Our AirBnB customer service rep will only communicate by email, and she just told us that she is terminating any communication on our issue. AirBnB has collected thousands in Transient Occupancy Taxes and sent them to the wrong county, but refuses to even acknowledge that they did this in error despite the fact they stopped collecting TOT from guests and corrected the county they have us registered in.

My question: have you had luck getting beyond customer service reps that stonewall you? How?

]]> By: David Aaron https://www.airbnbhell.com/bad-guest-damages-bad-airbnb-policy/comment-page-1/#comment-25845 Sat, 20 Apr 2019 02:26:36 +0000 https://www.airbnbhell.com/bad-guest-damages-bad-airbnb-policy/#comment-25845 Well done. It certainly pays to be professional, un emotional and persistent. We have found the same thing when you get caught in the airbnb circular trap.

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