Comments on: Automated termination of service

By: S Afus

S Afus — Sun, 16 Oct 2016 22:38:02 +0000

My only concern is that even after they supposedly close your account it isnt truly closed and they allow guests to still leave reviews and look at your profile.

By: WB888

WB888 — Wed, 23 Sep 2015 22:37:12 +0000

Do any of you guys know if you actually violated the terms of service? Now, I am paranoid cuz I told them off recently because they do not protect the hosts and it is easy for a criminal to use your place etc, and they told me they would not communicate with me anymore. I wonder if telling them off is against the terms of service. Ever since I started reading stories on here, I have been getting all of their contact info in case they do this to me. If they do, my guests can sign up through VRBO and pay no commission.

By: jeremy

jeremy — Mon, 24 Aug 2015 10:26:48 +0000

I’m a journalist, and be interested in hearing from anyone who has had experiences like this. Please email me at airbnb@wagstaff.co

Thanks

By: KC

KC — Sun, 15 Feb 2015 03:42:37 +0000

I only used Airbnb once to book a place back in Sept of 2013 for a month. My payment went through with no problem and I received an excellent review after checking out. Now I tried to log in to search for a place for an upcoming trip and got a message to email them and I could not log in. Their response is that they have deactivated my account for ‘violating the terms of service’. I haven’t even used the service for a year and a half, much less broken any rules. And they refuse to tell me exactly what it is I allegedly did. I called because I was afraid someone may have hacked my account and they STILL won’t tell me what the problem is. What the heck is wrong with these people?!

By: K

Tue, 10 Feb 2015 23:13:17 +0000

Same thing here! Airbnb cancelled all my pending reservations. For me, no explanation! All they will say is a “technical difficulty”. Phone support is a front – they say they have passed along the information to the right department. And, they will get back to me in 24 to 48 hours. What good is that when I had a guest checking in in 3 days.

By: Denise

Denise — Sun, 01 Feb 2015 13:49:09 +0000

A client of mine experiences the same troubles. First, airbnb informed that the account will be deactivated. And after three month of investigation, countless calls and emails (even talking to the manager of the customer service, who promised to call back and never did!) they just sent an ‘final’ email. In this they saying ‘terms of service’ has been violated and no more explanations will be given nor action on this matter will follow. Of course, I don’t want to leave it like this. But I would like to hear what would be a reasonable and effective way to complain/negotiate. I would be be happy for any feedback (where to go/whom to talk to etc.)

By: c

Fri, 30 Jan 2015 08:17:32 +0000

Yup, same happened to me.

By: Alex Wilding

Alex Wilding — Mon, 05 Jan 2015 09:44:57 +0000

Hi, I’m going through the same thing, I had 2 guests, all 100% feedback and going well, I’d invested in the flat with the intention to keep using AirBnb to make the money back and then all of a sudden the reservations stopped coming and a few weeks later I contacted AirBnb to find that my account was deactivated for violating their terms but they wont tell me anything more!

I’ve been phoning them and agents have arranged for someone to email me, this has happened 3 times now and each time I’ve had a reply from someone called ‘Sanaz’, the emails are very short, sharp and to the point and not disclosing any information.

It’s just going back and forth now, I’ve threatened to write a complaint and take this further, I intend to do that, so it would be good to get people who have had the same experience to help out. I just find it really disrespectful.

Send me your comments.

AWM

By: Michael shall

Michael shall — Tue, 30 Dec 2014 14:20:05 +0000

I had the same experience. I called so many times just trying to talk to them. I still want to use their services because it’s better than vrbo. I see you posted on bbb but doesn’t look you got any resolution. I’m surprised I’m not seeing more of these situations. I’d love to chat to see what we can do.

Mike
614-378-3788

By: Kimberly Harris

Kimberly Harris — Thu, 11 Dec 2014 02:00:43 +0000

I need to delete that comment lol. Using voice text, it makes absolutely no sense – so sorry! Yikes