Like I said in the previous post, we contacted the number listed here on this site and within 4 hours we got a call back from a manager who had reviewed the file and gave us a full refund and cancelled the booking. We couldn’t have asked for a better outcome, we didn’t want to deal with that particular host again and we didn’t really want to have to try to find another AirBNB in Amsterdam. We have a hotel booked and all of our anxiety is gone.

The lesson we are going to take from this is that in a major city center, particularly a popular tourist destination, a major hotel chain will give you something that AirBNB can never provide… certainty. Certainty that you aren’t going to be bait and switched during the last week or upon arrival. We will likely continue to use AirBNB when we visit less tourist oriented cities.