By: Joy

Joy — Mon, 05 Dec 2016 15:58:50 +0000

I had a similar incident where I booked a “hotel life 30 seconds from beach” with positive feedback and a communicative host until I arrived. The address was very clearly under renovation with massive construction. My taxi driver called the number given to me, and took us to a home many blocks back into a residential area on a dirt road. That is not what I paid for. The host made us very uncomfortable (and being two young women) we walked down the dirt road with our phone flashlights and left because it did not remotely match the description of what I paid for, and the host even told us what I booked was unavailable. Airbnb told me that was not a reason for a refund. I filed a claim with my credit card company. I know the male I booked with has a female business partner, and I wonder if they are the same.

By: whitney

whitney — Fri, 15 Jul 2016 18:53:55 +0000

Same thing happened to me. I cancelled with my host and she said she would “gladly refund” and to notify here when I have left. She said she would talk to airbnb and cancel. Then 2 days later she told me I had to call airbnb. I cancelled with airbnb, but because it was not within the 24 hours of leaving, they will not refund. This was after my host said she would advise me of what to do, but did not get to me in a timely manner. It is hard to manage these things when you are not traveling with a computer and are very busy. But airbnb puts it on the guest. It sucks, and I cannot get a refund.

Comments on: Airbnb’s Refund Policy is Absurd

By: Joy

By: whitney