Comments on: Airbnb’s Cancellation Policy Leaves Guest Out $1.6K

By: Tina Taylor

Tina Taylor — Wed, 10 Feb 2021 10:36:31 +0000

In 2019 booked a holiday for the family in Florida for July 2020, I paid the 50% deposit of £1,500.00; I tried to cancel in May when our flights were canceled but were told that at that point all I could do was receive a credit note as the villa was still available. No one seemed to get it that we physically couldn’t get there.

So far I have been unable to take to anyone about this, to see if it is possible to get a refund as my credit note expires at the end of this year and I’m not sure we will be traveling overseas at that point.

I’ve even looked at the UK website to see if there is somewhere to go here to use the credit note but to be honest, I don’t actually want to vacation here in the UK. There is nowhere that I want to visit.

By: Paul

Paul — Sun, 07 Feb 2021 09:53:00 +0000

Yes, airbnb is best avoided-like the plague!

By: Maree Anne McAuliffe

Maree Anne McAuliffe — Wed, 03 Feb 2021 06:59:55 +0000

I paid a deposit of $953.08 on the 3rd February 2019 for two weeks in Cobh Ireland for July 2020.
My paperwork said if I cancel it had to be 46 days before check in, I cancelled 56 days and they would only refund $738.01as the other $215.07 would be for cleaning ( not sure what cleaning there would be as we weren’t arriving there, due to the fact we were not able to fly out of Australia and now it’s 2021 and still unable to fly out. )
I have sent around12 messages to both Airbnb and the Bella Vista Hotel in Cobh, Ireland and still to date nothing has happened.
Oh, I almost forgot when I originally cancelled they were to do the refund, I’m still waiting for the money, at least the $738.01 and todate no one answers when I go to trouble shooting or to Bella Vista.