https://www.airbnbhell.com/airbnb-worst-customer-service/ Uncensored Airbnb Stories from Hosts & Guests Sat, 09 Jan 2016 06:40:16 +0000 hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/airbnb-worst-customer-service/comment-page-1/#comment-7671 Sat, 09 Jan 2016 06:40:16 +0000 http://www.airbnbhell.com/worst-customer-service/#comment-7671 A reply to Jenny Jo:
As a regular AirBnB guest, and browser, I expect Air BnB to be more than a Cragslist of hosts.
I expect AirBnB to take some responsibility for the performance of their hosts, especially if there are negative reviews. I also expect AirBnB to make sure the hosts understand that they will be hurt if they make promises they do not keep. AirBnB makes A LOT of money – they need to do more than just provide a listing. Craigslist does that for free!

]]> https://www.airbnbhell.com/airbnb-worst-customer-service/comment-page-1/#comment-7256 Mon, 21 Dec 2015 00:37:31 +0000 http://www.airbnbhell.com/worst-customer-service/#comment-7256 When will you people realize that airbnb is merely a platform by which hosts and guests find each other. Airbnb gets a middleman fee. They don’t provide housekeeping, maintenance or concierge services. They are sitting at a computer in California, they cant wipe potty seats in Munich for you. They dont do anything for hosts either when we get trashed or robbed. All they want is their fee. Take your chances or get a hotel room in the first place.

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