Comments on: AirBNB – WORST COMPANY (and customer service) of ALL TIME https://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/ Uncensored Airbnb Stories from Hosts & Guests Sun, 10 Sep 2017 22:45:55 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Robyn E Finley https://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/comment-page-1/#comment-19184 Sun, 10 Sep 2017 22:45:55 +0000 http://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/#comment-19184 I am a host with great reviews. Customer service with Airbnb is terrible, the struggle is real.

]]> By: Steve https://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/comment-page-1/#comment-7528 Mon, 04 Jan 2016 00:42:36 +0000 http://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/#comment-7528 You were late. You need to communicate these things with your host. They cant wait around all night for you. Can’t think if any listing that lets you check-in “In the middle of the night”. They are not going to send you money for a hotel, until you actually book one because how do they know you actually paid for one and didn’t pocket the money. Common sense.

]]> By: Julie https://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/comment-page-1/#comment-7135 Sun, 13 Dec 2015 19:42:09 +0000 http://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/#comment-7135 Maybe if the guest was able to communicate with the host upfront, they could have been resolved. Trying to keep an owner and traveler from communicated with each other is the worst business practice.

These companies can be successful if they created a marketplace and not a place to do transactions with individual owners.

If airbnb wants to control every transactions, then they should go buy properties instead of getting in the business of owners.

The company has no common sense and their investors should be worried. There are no barriers to entry in this space and copy cat sites are popping up everywhere.

]]> By: Robert https://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/comment-page-1/#comment-7060 Tue, 08 Dec 2015 21:23:32 +0000 http://www.airbnbhell.com/airbnb-worst-company-and-customer-service-of-all-time/#comment-7060 No offense but if you were late and didn’t communicate it with the host it is entirely your fault. You’re lucky the host didn’t have a strict policy otherwise you wouldn’t have gotten anything back

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