Comments on: Airbnb Trust and Safety Department Beyond Horrible https://www.airbnbhell.com/airbnb-trust-safety-department-beyond-horrible/ Uncensored Airbnb Stories from Hosts & Guests Mon, 11 Dec 2017 18:48:06 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: pissed superhost https://www.airbnbhell.com/airbnb-trust-safety-department-beyond-horrible/comment-page-1/#comment-21217 Mon, 11 Dec 2017 18:48:06 +0000 http://www.airbnbhell.com/trust-and-safety-department-beyond-horrible/#comment-21217 EXACT same issues as you guys it has been 10 days since i was to receive my last payout, i cannot write reviews, now another group has come and left, still no payout so now almost 2k dollars they are holding of my money. I can’t write either group a review i’ve called 4 times now same story trust and safety has to call you someone named heidi it’s been assigned too. Noone can email, or call heidi of course. THE MOST frustrating part of the entire ordeal are the following NONE of them that answer the phone can set an expectation. Not oh were really sorry someone will call you in ____ days so there is zero accountability. The second most frustrating thing is that i’m a so called superhost and this is how they treat me? but that when you call the only number you can’t even get those supervisors at the inbound call center to take my call to oh i don’t know apologize profusely and DO SOMETHING about it. Currently on my 7th phone call to them just asking them how long is an acceptable amount of time till something else is done since clearly “heidi” is so overworked she can’t reach out to someone in 10 days!? because honestly at the 10 day mark to me nothing is getting done. so at 30 days do they then do something new?

]]> By: Freedom & Stacy Brockett https://www.airbnbhell.com/airbnb-trust-safety-department-beyond-horrible/comment-page-1/#comment-20341 Tue, 14 Nov 2017 16:35:59 +0000 http://www.airbnbhell.com/trust-and-safety-department-beyond-horrible/#comment-20341 I am having the same issue with the Trust & Safety Team. My account has been locked and I am unable to access trips or reviews or anything else. This is the second time this year that this has happened for no reason. My emails Trust & Safety as well as my phone calls to airbnb have all gone ignored. I tried to contact the CEO directly via email in a desperate attempt to get someone – anyone – to assist me and those also went ignored. I don’t know what has happened to this company but it has become absolutely awful and there is zero reliable support for guests or hosts.

]]> By: Robert Renter https://www.airbnbhell.com/airbnb-trust-safety-department-beyond-horrible/comment-page-1/#comment-20208 Mon, 06 Nov 2017 18:49:13 +0000 http://www.airbnbhell.com/trust-and-safety-department-beyond-horrible/#comment-20208 How does one file a complaint against Airbnb trip team and TRUST and safety?

My relationship has been OK with ABNB until a week ago when guest walked off with keys. I spent hours providing all receipts and the case manager, David, closed the case and said not open for negotiation. He also deemed it unnecessary to change the locks although the guests had remained in the property without legal licence. I am 300 Euros (ignoring my wasted hours) out of pocket and am getting help nowhere.

]]> By: A https://www.airbnbhell.com/airbnb-trust-safety-department-beyond-horrible/comment-page-1/#comment-17329 Wed, 07 Jun 2017 12:55:48 +0000 http://www.airbnbhell.com/trust-and-safety-department-beyond-horrible/#comment-17329 Same for me.Poor hosts. Cancel my account ,upcoming guests and suggesting creating multiple to trap me again. Like a joke

]]> By: Shylise Simpson https://www.airbnbhell.com/airbnb-trust-safety-department-beyond-horrible/comment-page-1/#comment-17147 Fri, 19 May 2017 03:28:26 +0000 http://www.airbnbhell.com/trust-and-safety-department-beyond-horrible/#comment-17147 I’m having the same problem with Trust and Safety. They locked my account without communication from them they did not contact me I found out from a guest trying to book the location. I have called and left several messages which they claim they marked URGENT and I have not heard from anyone. As you stated I am not making money this is causing a lot of stress for me as I can not get this resolved no matter what calls emails NOTHING

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