The hotel group I work for will still sell the same amount of rooms regardless of whether or not they are on Airtbnb. The American Historic Trust Property runs virtually 100% occupancy and we were just sharing our income with Airbnb. By dropping them the $6100 we paid Airbnb in commissions goes into our pocket not theirs. Even worse for Airbnb, because of Airbnb screwing over one GM they may lose over $100,000 in commissions if the Board votes to drop them for all hotels.

They won’t notice some guy quitting that rents his couch. but if Airbnb doesn’t provide access to customer service for superhosts that bring them thousands of dollars in conglomerate transient lodger commissions…..well they will be overtaken by the billions in debt they need to service to stay afloat.

Wrong on so many levels.

We just won in Charlottesville Small Claims Court just by filing. Within one day day of delivery of the certified letter with the court docs I got a call from their legal department arbiter and they asked would $800 satisfy my claim?

We got our money refunded plus $250 to cover my court filing and certified delivery expenses plus $35 based on the one hour of work I missed, and a $500 travel certificate, that I will never use.

The guest did not meet any of the criteria for extenuating circumstances. That is why Airbnb wouldn’t provide any information and they got caught.

Anytime a corporation like Airbnb screws you and you have demonstrable financial loss you simply file in small claims and to avoid paying an attorney to show up on their behalf they will settle ever single time.

I hate you lost a rental however This is a lesson learned, suck it up buttercup moment.