Comments on: Airbnb in Sicily Grossly Misrepresented, Still No Refund

By: Al

Al — Thu, 09 Nov 2017 02:08:32 +0000

But you choosed to stay so there’s no reason they refund you all, even 80%.
The owner even offered you take the parent’s room (we don’t know the whole story but they probably had a place to stay)
And for the staircase it would have upset me too but when we book Airbnb we can’t have hotel expectation, now if there was a picture of the stairs it’s your problem and it there’s wasn’t… never book a place where you don’t see everything

By: Bobney

Bobney — Sun, 05 Nov 2017 11:02:36 +0000

It sounds like you chose to stay in this AirBnB for your full booking, but are now demanding a full refund. My personal sense is that a refund of about 20% of what you paid would be fair in these circumstances. You have received $500 in compensation, but it isn’t clear how much you paid in total for your booking.

By: Kathleen gosselink

Kathleen gosselink — Fri, 03 Nov 2017 02:56:16 +0000

My experience with Air BnB is they will not refund your money. I lost $4000 at Mike’s Lake House in Barnstable Mass that was totally misrepresented. Unlivable. Air Bn B Resolution denied us a refund. Good luck

By: Sidney

Sidney — Thu, 02 Nov 2017 20:50:12 +0000

Try VBRO next time.