Airbnb Says “Sorry, No Refund” to COVID Cancellation


I’ve been going back and forth with Airbnb support trying to resolve my cancelation to no avail. My stay, booked in February, was for May 6-10 for my wife and I in Haarlem, The Netherlands.

After the COVID-19 pandemic and no travel to Europe was instituted, I contacted the host that we were going to be staying with. She said she would authorize Airbnb to give me a full refund. On March 27 I cancelled the booking and since then have been waiting on my refund.

After waiting months and going back and forth with Airbnb support, I was notified that on June 16 that they could not reach the host. They already received payment for the stay and I’m unfortunately out on my refund.

This is crap. I cancelled six weeks before our stay under Airbnb’s coronavirus exemption policy and received a $0.00 refund. Attached is an email I received from Airbnb after I cancelled. This matter needs to be addressed. I should receive my money and Airbnb should remove the host from their listings.


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