Airbnb Says “Sorry, No Refund” to COVID Cancellation

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I’ve been going back and forth with Airbnb support trying to resolve my cancelation to no avail. My stay, booked in February, was for May 6-10 for my wife and I in Haarlem, The Netherlands.

After the COVID-19 pandemic and no travel to Europe was instituted, I contacted the host that we were going to be staying with. She said she would authorize Airbnb to give me a full refund. On March 27 I cancelled the booking and since then have been waiting on my refund.

After waiting months and going back and forth with Airbnb support, I was notified that on June 16 that they could not reach the host. They already received payment for the stay and I’m unfortunately out on my refund.

This is crap. I cancelled six weeks before our stay under Airbnb’s coronavirus exemption policy and received a $0.00 refund. Attached is an email I received from Airbnb after I cancelled. This matter needs to be addressed. I should receive my money and Airbnb should remove the host from their listings.

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