Comments on: Airbnb Rating System Deceives Guests and Hosts

By: Chris

Chris — Tue, 02 Apr 2019 01:22:13 +0000

> “Hosts need to chill out when it comes to reviews and realize that nobody takes the Airbnb review system seriously.”

False. You need 4.8 stars to be a superhost, and guests routinely filter by superhost when searching for a place to stay.

By: Lars Jensen

Lars Jensen — Wed, 07 Mar 2018 07:00:26 +0000

A new issue with the Airbnb rating:
50% of all Airbnb hosts will by nature be below the floating AirBNB requirement of to be above the global rating average, if not, your are required to make improvements or risk to get your listing deleted.

At the moment the requirement is 4.7 in average with is very high. It takes many 5 stars ratings to compensate for a 3 or 4 start rating!
If all host got better ratings will this requirement just increase and at the end could 4.9 be the requirement!
The requirement for listing should newer be higher than 4.
We also have got a 1 star rating from a guest which came one day before booking and stayed one day more than paid for. Airbnb rejected to remove his rating but compensated for the missing payment (bye giving airbnb credit to a future rent)

By: Sal

Sal — Wed, 22 Mar 2017 10:31:44 +0000

To Janet. If you try to take money directly from a guest and the guest tells airbnb (which they most likely will because no one likes to be asked for money), airbnb will squash you. They want all payments to go through them (so that they get their pound of flesh).

By: A&L

A&L — Mon, 20 Mar 2017 05:05:00 +0000

Ratings do matter when you go from powerhost to a 4.4 rating and they ask the guest to rate everything but all that is considered is the Overall Rating.
Also it takes 4.8 stars to be a Super host or to have your listing rated ready for business and we always seem to fall just shy of their requirements.
It looks like Abnb is moving from individual hosts to property management hosts, people with several hundreds listings.
As for contacting the guest;
It was a repeat guest that we offered the entire suite for the price of one room (half the price) and with whom we got along great.
We simply asked if there was something we could improve and he said everything was perfect but he routinely gives 6 out of 7 – 5 star reviews….
When we asked airbnb about it they immediately changed the overall rating from 4 to 5 stars as our rating only showed in search the overall 4 star.

By: Janet

Janet — Sun, 19 Mar 2017 19:36:42 +0000

Actually it turns out AirBNB takes the reviews very seriously. They just suspended our account after one of our guests gave us a one star review when we asked her to pay what she thought was too much for damages that occurred at our house during a drunken bachelorette party. In the futrue we will ask guests directly for the deposit, because AIrbnb did nothing to help resolve the situation and we were left with the cost of damages, and a one star review which effectively removed our listing from AirBNB for a week. They’re good at instantly removing your listing, but try to resolve anything and it’s a no go. When I asked Airbnb to remove the review while we worked out the dispute with our “guest” , they said it could take up to a month.

By: Brent Davis

Brent Davis — Sat, 18 Mar 2017 17:49:56 +0000

Sounds like a lot of whining about reviews. I don’t get why you would contact he guest back because you didn’t like the revie you received. Hosts need to chill out when it comes to reviews and realize that nobody takes the Airbnb review system seriously as it’s a completely flawed system meant to hold both sides hostage for good reviews. It’s completely dishonest.

The only true reviews that matter are guest reviews where the host cannot rate the guest. It’s the only way you get a true review for the property.