Comments on: Airbnb Not Honoring Policy, Screwed out of $1017

By: Jonah S

Jonah S — Thu, 23 Apr 2020 18:24:36 +0000

In reply to Angela Alexander Lloyd. Right! Hosts are even planning to sue because Airbnb gave refunds when they weren't supposed to, overriding host policies. Not really sure what that is about.

By: Angela Alexander Lloyd

Angela Alexander Lloyd — Fri, 17 Apr 2020 18:21:19 +0000

Just a perspective from a host, I have facilitated over 14 cancellations and have managed to get all my guests a full refund including airbnb reservation fees by adhering to the extenuatiing policy and despite having a strict cancellation policy.

By: Maria

Maria — Fri, 17 Apr 2020 07:10:10 +0000

In reply to Jessica berkel. As stated before, I got a full refund yesterday for early max. I got a full refund for late march before. And I have an offer for a full refund for late max, from Germany to Paris. But I always strictly followed the rules of the web interface to get this refund.

By: John

John — Thu, 16 Apr 2020 22:05:10 +0000

This is what happens when you have to deal with a company that has essentially removed customer service. They use automated messages to appear as an agent. That is why actions have little to do with questions and individual situations. On top of this many “case managers” that sometimes intervien in the automated conversations to solve problems are clueless about policy and just make it up as they go!

The default for refunds during an emergency has been to give 100% refund when no access to property is allowed due to local road/area closures under lockdown status. This was the case during many wildfires in California … and Australia. This does not address the issue of travel or conditions other places than the reservation … like the departure airport or stay at home orders.
I think STRs will eventually be an essential business in that they do not bring poeple into tight shared quarters as hotels tend to have in lobbies and restaurants.

We all need to remember that part of the reduced price in the shared economy mean you are also sharing more risks. AIRbnb is continually hiding this fact with fake guarantees and false verification’s. Long term trust in a P2P platforms require that accurate reviews and risks be communicated.
This is coming from a super host going on 5 years.

By: Diana Wood

Diana Wood — Thu, 16 Apr 2020 15:15:02 +0000

Same runaround as me. Info changed w each text.Nothing from the host. Persistence paid off in the end. Full refund in the bank.Keep copies of every answer and point out the inconsistencies.

By: Jessica berkel

Jessica berkel — Thu, 16 Apr 2020 14:44:16 +0000

These stories make me so angry. My goodness why all the run around if everything was done within their own posted rules. I am starting to wonder if anyone at all got a refund.

By: Maria

Maria — Thu, 16 Apr 2020 14:41:38 +0000

I just cancelled a booking vor early May, which was booked before March 14th, within Germany

no problem at all, full refund

I just did it via the suggested web interface. worked like a charm